Shipping Policies

Shipping costs are flat rate $7 anywhere in the U.S, $15 to Canada and Mexico, $20 + $1 per additional item anywhere else worldwide. For orders of $150 and over, free domestic U.S. shipping is automatically applied at checkout. Please allow up to a week for your order to be processed and another 3-5 days for your order to arrive once shipped. You will receive a confirmation email once your package has been shipped. If you would like your order to be expedited, please contact us before placing your order so we can try to accomodate your time frame. 

International shipping is available. Please be aware that all taxes, duties or additional charges are the responsibility of the buyer. We cannot guarantee products will clear customs. If for any reason an order is turned away at customs, we can refund the cost of products but not shipping costs. 

Unfortunately we cannot be responsible for lost or stolen packages where the item has been confirmed as delivered. If you think your package is missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package.  Please make sure your shipping address is correct and your package will be delivered to an area that is secure. If you are concerned your package may be lost or stolen please contact us before placing your order and we will facilitate your order being delivered with a confirmation signature. Additional fees may apply.

 


Damaged Items + Returns

If you receive an item that is damaged or seems defective in some way, please contact us at hello@nativenectarbotanicals.com within 72 hours. Please provide a detail description of defective goods and photos of damaged goods and we will be happy to exchange the items. 

If you are unhappy with your purchase for any reason, please reach out to us immediately. We are committed to creating beautiful products that we hope you will love. If you are unsatisfied, we will do everything we can to make it right. Returns will be accepted on a case by case basis within 30 days of receipt of purchase for exchange or credit only. We reserve the right to decline return requests if we feel there is not just cause. Please note that we do not accept returns on travel sizes and samples. 


Discount Codes

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases. Discount applied before shipping, handling, and tax. Some exclusions may apply.